Welcome to Sakhi (“we,” “us,” or “our”). We understand that your menstrual health data and personal information are deeply private. This Privacy Policy details how we collect, use, store, and protect our users’ (“user”, “you”, or “your”) information when you use the Sakhi mobile application (the “App”) and website at sakhi.rachna.co (the “Website”). 

Sakhi is designed to provide menstrual cycle tracking, symptom logging, and emergency assistance features. We take the security and privacy of your data seriously and have designed our systems with privacy as a priority. By using Sakhi, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

3. Data We Collect

The following categories of data are collected by us to provide our services:

3.1 Personal Information

To create your Sakhi account and provide our services, we collect:

• Name: To personalize your experience

• Email address: For account access and communications

• Phone number: Required for emergency assistance features

• Date of birth: Helps with cycle tracking and predictions

• Occupation (optional): For profile customization

• Profile photo (optional): Personal choice for profile personalization

• Device information: To optimize app performance on your device

3.2 Menstrual Health Data

To provide our core period tracking features, we collect:

• Menstrual cycle information: Start and end dates of your periods

• Flow intensity: Your logged flow levels

• Cycle length patterns: Calculated from your tracking history

• Symptoms: Moods, cramps, and other symptoms you choose to log

3.3 Emergency Assistance Data

For our emergency assistance feature, we collect:

• Live location data: Only when the emergency feature is activated

• Emergency request details: Timestamps and specific requirements

• Trusted contacts: Friends you’ve added who can respond to emergencies

• Location names: Custom names for locations you frequent

• Estimated arrival times: Calculated based on distance between users

3.4 Technical Information

To ensure app functionality and improve your experience:

• Device information: Model, operating system, and app version

• Usage data: How you interact with different app features

• Connection status: Whether you’re actively connected during emergencies

• FCM token: Required for delivering push notifications

4. How We Use Your Data

4.1 Core App Features

We use your data to provide Sakhi’s main functionality:

• Period Tracking: Record cycle dates and flow levels

• Cycle Predictions: Calculate future period dates based on your history

• Symptom Logging: Track mood, cramps, and other symptoms

• Cycle History: View and analyze your past cycles

• Cycle Trends: Identify patterns over time

• Health Insights: Provide personalized cycle phase information

These features do not use artificial intelligence or machine learning algorithms. All predictions are calculated using standard mathematical formulas based on your historical data.

4.2 Data Analysis & Visualization

We use your logged data to provide:

• Correlation Analysis: Help you identify trends between logged symptoms and cycle phases

• Cycle Graphs & Visualizations: Present your data in easy-to-understand charts and graphs

All analysis is performed directly on your device using your own data. We do not perform aggregate analysis across users or apply complex algorithms to your data.

4.3 Emergency Assistance Features

Your data enables critical safety features:

• SOS Alerts: Send emergency requests to nearby Sakhi users

• Location Sharing: Share your real-time location with trusted contacts during emergencies

• Arrival Time Estimation: Calculate and display estimated help arrival times

• Custom Location Naming: Associate personal names with specific locations

Location data is only tracked when the emergency feature is actively being used. Your location is not continuously monitored.

4.4 Service Improvement & Support

We use limited technical data to:

• Troubleshoot issues: Identify and fix app problems

• Improve performance: Optimize app speed and reliability

• Enhance features: Make informed decisions about app improvements

• Provide support: Help address any issues you experience

5. How We Share Your Data

We strictly limit the sharing of your information:

5.1 Emergency Assistance Sharing

During emergency situations, we share specific data only with your designated trusted contacts:

• Live location: Your current GPS coordinates and location name

• Emergency requirements: Your specific need or request

• Status updates: Changes to your emergency situation

This information is shared only when you actively trigger an emergency request.

5.2 Service Providers

We partner with limited third-party services to operate Sakhi:

• Google Firebase: Stores and manages all user data securely

• Firebase Cloud Messaging: Delivers push notifications to your device

These providers are bound by strict data protection agreements and can only use your data to provide services to Sakhi. 

5.3 Legal Requirements

We may share information if required by law:

• In response to valid legal requests from government authorities

• To protect the rights, property, or safety of users

• To address emergencies involving potential harm

We evaluate all such requests carefully and only provide the minimum information required by law.

6. Data Retention & Deletion

6.1 How Long We Keep Your Data

We store different types of data for varying periods:

• Account information: Maintained as long as your account is active in order to provide you with our services 

• Menstrual cycle history: Stored to provide historical insights to you

• Emergency assistance logs: Retained for 6 months followed by automatic deletion

• Technical logs: Retained for 30 days for troubleshooting purposes

6.2 Deleting Your Data

You can request deletion of your data at any time [unless required to be retained under applicable law]:

• In-app deletion: Delete specific logs or cycle entries

• Account deletion: Remove all your data by deleting your account

• Selective deletion: Contact us to delete specific information

When you delete your account, all your personal data is permanently removed from our database within 30 days, unless retention of personal data is required under applicable law.

7. Your Privacy Rights & Controls

7.1 Accessing Your Data

You can access your information:

• View your profile data in the app settings

• Export your data through the app

• Contact us for a comprehensive data report

7.2 Correcting Your Information

You can update and correct your data:

• Edit profile information in the app settings

• Modify or delete cycle entries and symptoms

• Update trusted contacts list

• Change location names and preferences

7.3 Controlling Your Data

You have several options to control your data:

• Privacy settings: Adjust what data is collected and stored

• Notification settings: Control what alerts you receive

• Emergency settings: Manage trusted contacts and assistance preferences

• Account controls: Options to limit data collection or delete your account

7.4 Special Rights for Specific Regions

Depending on your location, you may have additional rights:

European Users (GDPR):

• Right to access, correct, and delete your data

• Right to restrict processing or object to certain uses

• Right to data portability

• Right to withdraw consent

California Residents (CCPA):

• Right to know what personal information is collected

• Right to delete personal information

• Right to opt-out of the sale of personal information (though we do not sell data)

• Right to non-discrimination for exercising these rights

Indian Users:

• Rights in accordance with applicable Indian data protection laws, including the right to:

• Correction, Completion and Updation of personal data

• Nomination

• Erasure of personal data

• Obtain a summary of personal data which is being processed

• Otain the identities of all other Data Fiduciaries and Data Processors with whom the personal data has been shared by such Data Fiduciary, along with a description of the personal data so shared

• Special protections for sensitive personal data

To exercise any of these rights, please contact us at support@sakhi.rachna.co.

8. Data Security

We implement strong security measures to protect your information:

8.1 Technical Safeguards

• Access controls: Strict authentication requirements

• Firebase security rules: Granular permissions limit data access

• Regular security reviews: Ongoing assessment of our systems

8.2 Administrative Controls

• Limited access: Only authorized team members can access user data

• Security training: Regular education for our team

• Security policies: Comprehensive procedures for data handling

• Incident response: Protocols to address any potential breaches

8.3 User Security Features

• Secure login: Email and password authentication

• Session management: Automatic timeout of inactive sessions

9. Children’s Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete the information as soon as possible.

If you are a parent or guardian and believe we may have collected information about a child under 13, please contact us at support@sakhi.rachna.co.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make significant changes, we will:

• Post the updated policy on our Website and in the App

• Update the “Last Updated” date at the top of this policy

• Notify you through the App or via email for material changes

Your continued use of Sakhi after such changes means you accept the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@sakhi.rachna.co

We are committed to addressing your concerns and will respond to your inquiry as soon as possible.

This Privacy Policy is designed to be transparent about our data practices while ensuring the protection of your personal information. We believe in your right to understand how your data is handled and to maintain control over your personal information while using Sakhi.